IT Manager, ITS OnPrem

Pioneer in e-commerce since 1995, working to become Earth's most customer-centric company
$150,000 - $250,000
DevOps
Staff Software Engineer
In-Person
5,000+ Employees
14+ years of experience
Enterprise SaaS

Description For IT Manager, ITS OnPrem

Amazon, a pioneering e-commerce company established in 1995, is seeking an experienced IT Manager to join their team in Shanghai, China. This role represents a unique opportunity to lead and shape the IT infrastructure of one of the world's most customer-centric companies.

The position requires a seasoned professional with 14+ years of industry experience and at least 5 years of people management across multiple locations. As IT Manager, you'll be responsible for overseeing IT support operations, managing a team of engineers, and ensuring seamless technical service delivery across the organization.

Key responsibilities include managing cross-location IT support, coordinating trouble tickets and change management, developing and managing IT budgets, and driving continuous improvement initiatives. The role demands strong technical expertise in Linux/Unix systems, Microsoft Windows, networking (LAN/WAN), and overall IT infrastructure management.

The ideal candidate will possess a technical Bachelor's degree, though a Master's degree is preferred. You'll need to demonstrate strong leadership capabilities, excellent project management skills, and the ability to work effectively with stakeholders at all levels. The role offers the opportunity to work with cutting-edge technology while contributing to Amazon's mission of pushing the boundaries of what's possible in the tech industry.

This position is perfect for a technical leader who thrives in a fast-paced environment, has a strong customer focus, and can balance strategic planning with hands-on technical management. You'll be joining a company known for innovation, scale, and technical excellence, with opportunities to make significant impact on global IT operations.

Last updated 3 days ago

Responsibilities For IT Manager, ITS OnPrem

  • Manage IT support across locations and handle customer connectivity end to end
  • Lead onsite team of engineers and provide necessary business support
  • Schedule engineer shifts according to business work schedule and projects
  • Manage and track IT Budget and expenditure
  • Coordinate trouble tickets and change management to meet SLAs
  • Develop and manage IT budget through its lifecycle
  • Lead IT support team assisting with hardware and software issues
  • Ensure troubleshooting follows Amazon policies and guidelines
  • Drive continuous improvement of IT team processes and initiatives

Requirements For IT Manager, ITS OnPrem

Linux
  • Bachelor's degree in technical discipline
  • 14+ years of Industry experience
  • 5+ years of people management across multiple locations
  • Experience in Linux/Unix support and Microsoft Windows support
  • Networking knowledge (LAN/WAN, Wireless & work from home support)
  • IT infrastructure and computer facilities infrastructure expertise
  • Budget management experience
  • Strong analytical and problem-solving skills
  • Project management skills
  • Ability to work with all levels of company seniority

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