IT Support Engineer

One of the world's largest companies providing global tech support for operational sites worldwide.
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS · Logistics

Description For IT Support Engineer

Amazon's OpsTech Solutions (OTS) team provides continuous tech support to all Amazon operational sites worldwide. This role focuses on ensuring IT infrastructure meets the demands of our global business while working with cutting-edge technology to develop the warehouse environment of the future. As an IT Support Engineer, you'll work both on-site and remotely, visiting multiple operational locations in Germany and potentially internationally. You'll be responsible for maintaining optimal platform operations, implementing maintenance projects, and improving IT infrastructure. The role offers a healthy work-life balance and numerous opportunities for personal and professional development. The team operates 24/7 to provide support and conduct critical maintenance with minimal business disruption. You'll be part of a diverse and inclusive work environment that values different perspectives and offers various employee resource groups. The position starts as part-time with the possibility of transitioning to full-time employment.

Last updated a day ago

Responsibilities For IT Support Engineer

  • Support end-user devices and IT infrastructure in your building
  • Assist with major network projects, including IT setups for new Amazon buildings
  • Propose new processes to improve IT usage in Amazon logistics centers
  • Mentoring and supporting colleagues
  • Maintain and upgrade IT infrastructure
  • Provide technical support to end users
  • Participate in infrastructure design for new facilities

Requirements For IT Support Engineer

Linux
  • Completed degree in Computer Science or equivalent training
  • Experience in administering heterogeneous networks with Microsoft Windows and Linux-based clients and servers
  • Experience with network infrastructure, system integration, and working with third-party vendors
  • B1+ level English and German language skills
  • Valid driver's license

Benefits For IT Support Engineer

Medical Insurance
Mental Health Assistance
Parental Leave
Education Budget
  • Pension, life, and disability insurance
  • Employee Assistance Program (EAP)
  • Flexible working hours and generous parental leave
  • Career development opportunities
  • Free access to online learning platforms
  • 10% discount on Amazon website (up to €100 savings per year)
  • English language courses

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