IT Support Engineer

At Amazon, we strive to be earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment.

As an IT Technician, you will:

• Report to the IT Manager at your home site
• Be responsible for implementing and maintaining infrastructure elements
• Represent the 'face of IT' to the Business
• Provide world-class service to our customers
• Be part of a multinational diverse team
• Deliver high-quality results
• Look for improvements

Key responsibilities include:

• Health & Safety ownership and accountability
• Installation, maintenance, and support of IT equipment
• Asset and Inventory management
• Liaising with 3rd party vendors and suppliers
• Maximizing the availability of IT equipment and infrastructure
• Providing technical support for site and team projects
• Conducting end-user equipment trials and testing
• Providing assistance to senior engineers
• Working in shifts (including weekends) and supporting occasional changes in working hours

Basic Qualifications:

• UAE National Family book is a must
• 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred Qualifications:

• Relevant certifications (CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS)
• Experience in a dynamic environment with a high degree of customer service

This role offers opportunities for growth, the chance to influence and shape the direction of services, and involvement in exciting projects with the opportunity to develop expertise in areas of interest.