IT Support Engineer

Amazon's IT Technicians in Operations Teams work at the heart of our logistics locations, managing critical IT systems that power our facilities. This role offers a unique opportunity to work with cutting-edge technology in an environment that promotes mentoring and career development. As an IT Support Engineer, you'll be part of the Ops Tech Solutions (OTS) team, providing essential IT support functions across Amazon's operational sites worldwide.

The position involves working in shifts across five days per week in a dynamic logistics environment, not a typical office setting. You'll collaborate with colleagues, remote support teams, and stakeholders to maintain, upgrade, and protect the IT infrastructure of one of the world's largest companies. The role offers extensive learning resources and opportunities to gain industry-recognized qualifications.

The OTS team is dedicated to balancing performance and sustainability in all new solutions. Working at local sites, the team operates 24/7 to ensure minimal business disruption while providing critical support and maintenance. This position offers excellent growth potential, with opportunities to develop technical skills and advance your career within Amazon's global technology infrastructure.

You'll be part of a diverse team that includes engineers working on solution creation and implementation, as well as management roles leading tech support colleagues. The role combines hands-on technical work with the opportunity to contribute to process improvements and innovations that enhance our systems and service delivery to internal customers.