IT Support Engineer

Amazon is seeking an IT Support Engineer to join their IT department, providing comprehensive IT support to Amazon Group employees. This role is central to delivering both onsite IT support and maintaining on-premises infrastructure. The position requires strong technical troubleshooting abilities to resolve various IT-related issues users face. As an IT department representative, you'll need broad knowledge, experience, and insight to provide high-quality user experiences, often going beyond standard duties.

The ideal candidate will prioritize users' needs, strive to deliver the best possible service to build trust, maintain positive workplace relationships, understand business needs, and complete tasks with high quality within designated timeframes. You should possess logical thinking abilities, intellectual curiosity, and the capability to view challenges from a broader perspective to create optimal solutions.

The role involves a mix of infrastructure support focusing on networking and UPS systems, technical support delivery through both onsite and online channels, participation in global projects, and continuous improvement of operational processes and tools. For candidates with less IT support experience, there's an opportunity to join as an IT Support Associate and grow into an Engineer role through gaining experience and developing both technical and soft skills.

Working at Amazon offers exposure to cutting-edge technology and global projects, with opportunities for professional growth and development. The position requires flexibility for occasional weekend and evening work for system maintenance, typically 1-3 times per month, and participation in an on-call rotation system.