IT Support Engineer

Amazon's IT Support Engineer position is an integral part of their Operations Teams, focusing on maintaining the critical IT systems that power their logistics locations. This role offers a unique opportunity to work directly at logistics facilities rather than in a traditional office setting. The position involves collaborating with colleagues, remote support teams, and various stakeholders to provide essential IT support functions. Engineers utilize cutting-edge technology in an environment that promotes mentoring and career development opportunities.

The role is part of the Ops Tech Solutions Team (OTS), which provides ongoing tech support to all Amazon operational sites worldwide. This team is responsible for maintaining, upgrading, and protecting the IT infrastructure and end-user devices of one of the world's largest companies. The position offers extensive learning resources for career advancement and technical skill development, including industry-recognized qualifications.

Working in shifts across five days per week, you'll be responsible for supporting local users, managing support tickets, conducting proactive maintenance, and implementing innovative solutions. The role requires strong technical skills, excellent communication abilities, and the capability to work in a dynamic, fast-paced environment. This position is ideal for someone who wants to gain hands-on experience with enterprise-level IT infrastructure while contributing to the efficiency of Amazon's logistics operations.

The successful candidate will join a 24/7 team that balances performance and sustainability in all new solutions. The role offers excellent growth opportunities, including access to online learning platforms, mentoring, and the chance to work with cutting-edge technology. If you're passionate about technology, problem-solving, and want to be part of a team that directly impacts Amazon's operational success, this position provides an excellent opportunity for career growth and development.