IT Support Engineer I

Amazon is seeking an IT Support Engineer to join their Operation Technology Solution (OTS) Field IT team at their fulfillment centers in Japan. This role is crucial in maintaining and supporting the IT infrastructure that enables Amazon's massive logistics operations. The position offers a unique blend of hands-on technical work and strategic problem-solving in a fast-paced environment.

The role involves managing critical IT infrastructure, providing help desk support, and ensuring the smooth operation of all technical systems within the fulfillment center. You'll be responsible for troubleshooting various hardware and software issues, managing server rooms, coordinating with global teams, and contributing to new business implementation projects.

This position offers significant growth opportunities, working with Amazon's cutting-edge infrastructure and technologies. The fulfillment center network is rapidly expanding, providing numerous challenges and opportunities for professional development. Career advancement paths include senior support engineer, engineering leader, or IT manager positions.

The work environment is highly collaborative and diverse, with a strong emphasis on DEI (Diversity, Equity, and Inclusion). Amazon provides comprehensive training programs, mentorship opportunities, and a supportive culture where teamwork and innovation are valued. The role requires shift work including weekends, with 10 days off per month, and may involve occasional night shifts during peak periods or maintenance windows.

The ideal candidate should have experience with server and network infrastructure, strong troubleshooting skills, and the ability to communicate in both Japanese and English. This role is perfect for someone who thrives in a dynamic environment, has a customer-first mindset, and is passionate about technology and continuous improvement.