IT Support Engineer I

Amazon's Ops Tech Solutions (OTS) team is seeking an IT Support Engineer to join their logistics operations in Germany. This role is integral to maintaining the IT infrastructure that powers Amazon's logistics facilities. Unlike traditional office-based IT roles, you'll work directly at one of our logistics sites, collaborating with colleagues, remote support teams, and stakeholders to provide essential IT support functions.

In this position, you'll utilize the latest technology in an environment that promotes mentoring and career development opportunities. You'll have access to learning resources to advance your career and technical skills while earning industry-recognized qualifications. The role involves supporting local users, managing IT infrastructure, troubleshooting end-user devices, and implementing innovative solutions to optimize our systems.

The OTS team provides ongoing tech support to all Amazon operational sites worldwide. Maintaining, upgrading, and protecting the IT infrastructure and end-user devices of one of the world's largest companies requires diverse skills. The team works around the clock to ensure support is available and crucial maintenance can be performed with minimal business disruption.

This is an excellent opportunity for someone who enjoys working in a dynamic environment and wants to contribute ideas to optimize systems and services for internal customers. You'll be part of a global team that balances performance and sustainability in all new solutions, working alongside engineers and management professionals who are dedicated to delivering exceptional tech support.