IT Support Engineer I

Amazon IT Services is seeking an IT Support Engineer to join their dynamic team, offering a salary range of $46,900 to $103,000 depending on location. This role combines technical expertise with customer service excellence, supporting Amazon's corporate infrastructure and employees worldwide.

The position requires a minimum of 2 years of experience in corporate IT support, with expertise in Windows, Mac, and Linux environments. You'll be responsible for providing comprehensive technical support, managing escalations, and maintaining critical IT infrastructure. The role involves troubleshooting in high-availability environments, networking fundamentals, and system administration.

As an IT Support Engineer, you'll be part of Amazon's innovative culture, embodying their principle of "Work Hard. Have Fun. Make History." The role offers opportunities for professional growth through hands-on experience with enterprise-level systems and infrastructure. You'll work with cutting-edge technology while supporting one of the world's largest technology companies.

Key responsibilities include managing ticket queues, creating documentation, implementing process improvements, and handling escalations from Level 1 support. The position requires travel between buildings and occasional trips to other US cities, offering variety in your work environment.

Amazon offers competitive compensation and a comprehensive benefits package. The company is committed to diversity and inclusion, providing equal opportunities for all qualified candidates. This role is perfect for someone who is customer-focused, adaptable, and passionate about IT support and problem-solving in a fast-paced environment.