IT Support Engineer I, IT Services

Amazon's IT Services team is seeking a customer-focused IT Support Engineer to join their dynamic environment. As an ITS Support Engineer, you'll be the technical expert for Amazon's corporate employees, providing end-to-end IT support and ensuring uninterrupted productivity. The role involves hands-on troubleshooting of hardware and software issues, managing IT assets, and collaborating with partner teams to deliver operational excellence.

You'll work in a fast-paced environment where you'll have the opportunity to make a direct impact on Amazon's global workforce. The position requires strong technical skills in Windows, Mac, and Linux environments, along with expertise in network services and high-availability systems. You'll serve as an escalation point for complex technical issues and participate in continuous improvement projects.

The role offers comprehensive benefits including medical, dental, and vision coverage, 401(k), parental leave, and PTO. Amazon values diversity and inclusion, providing various employee-led affinity groups and learning experiences. Career growth opportunities include mentorship and knowledge-sharing programs.

This position is ideal for someone who combines technical expertise with strong customer service skills and thrives in a collaborative environment. You'll be part of a team that powers Amazon's seamless operations and helps drive innovation across the company. The role offers competitive compensation based on location and experience, ranging from $46,900 to $103,000 annually, plus additional benefits and potential equity.