IT Support Engineer I, IT Services

Amazon's IT Services team is seeking a customer-focused IT Support Engineer to join their dynamic environment. As an ITS Support Engineer, you'll be the primary technical expert for Amazon's corporate employees, ensuring seamless end-to-end IT services and support. The role involves providing hands-on technical support, troubleshooting hardware and software issues, and maintaining high system availability.

You'll work in a fast-paced environment where you'll interact with Amazonians across various teams, diagnosing and resolving technical issues while implementing effective solutions. The position requires strong problem-solving abilities, excellent customer service skills, and technical expertise in Windows, Mac, and Linux environments.

Key responsibilities include delivering on-site support, managing high-severity incidents, participating in continuous improvement projects, and maintaining IT asset inventories. You'll also have opportunities for professional growth through mentorship and training of team members.

The ideal candidate brings 2+ years of technical experience in corporate IT support, strong knowledge of network services, and experience with PC repair and troubleshooting. Amazon offers comprehensive benefits including medical, dental, vision coverage, parental leave, and a 401(k) plan.

Join a diverse and inclusive team that values continuous learning and innovation. You'll be part of Amazon's mission to be Earth's Best Employer while making a direct impact on the productivity and success of Amazon's global workforce. The role offers competitive compensation based on location and experience, ranging from $46,900 to $103,000 annually, plus additional benefits and potential equity compensation.