IT Support Engineer I, IT Services

Global technology company leading in e-commerce, cloud computing, and digital innovation
$46,900 - $103,000
DevOps
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS

Description For IT Support Engineer I, IT Services

Amazon IT Services is seeking an IT Support Engineer I to join their dynamic team in Seattle. This role combines technical expertise with customer service excellence in supporting Amazon's corporate infrastructure. The position offers a competitive salary range of $46,900 to $103,000, depending on location and experience.

As an IT Support Engineer, you'll be at the forefront of providing technical support to Amazon's corporate employees worldwide. The role demands a strong foundation in Windows Server technologies, networking protocols, and system troubleshooting. You'll work in a fast-paced environment where adaptability and problem-solving skills are essential.

Key responsibilities include managing technical support tickets, implementing process improvements, and providing escalation support for complex issues. You'll also contribute to creating and updating standard operating procedures, ensuring knowledge management across the team. The position offers opportunities for professional growth through project involvement and training delivery.

The ideal candidate brings 2+ years of experience in corporate IT support, demonstrating proficiency in Windows, Mac, and Linux environments. Strong networking knowledge (DNS, DHCP, SSL, TCP/IP) is crucial. You'll work Monday through Friday from 8 am to 5 pm in our corporate offices, with occasional travel required.

This role is perfect for someone who thrives in a collaborative environment and is passionate about delivering excellent technical support. You'll be part of Amazon's innovative culture, working with cutting-edge technology while contributing to the company's global operations. The position offers comprehensive benefits including medical, dental, vision insurance, and 401k, making it an excellent opportunity for career growth in IT services.

Last updated 4 days ago

Responsibilities For IT Support Engineer I, IT Services

  • Provide comprehensive technical support to Amazon Corporate employees
  • Travel between buildings in local area as required
  • Look for innovative process improvements and participate on teams to implement change
  • Provide escalation support for complex advanced troubleshooting
  • Create and update standard operating procedures (SOPs)
  • Manage ticket queue and ensure customer updates
  • Manage ticket quality by executing ticket auditing across North America
  • Assist with technical projects across In-Person Support
  • Escalate system or network outages to correct service owners
  • Interview candidates applying for new roles
  • Identify and provide training for front-line support

Requirements For IT Support Engineer I, IT Services

Linux
  • 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
  • 2+ years of troubleshooting in a multi-user high availability environment experience
  • 2+ years of PC repair, troubleshooting, deployment and liquidation experience
  • 1+ years of IT client, server, and network service delivery experience
  • 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
  • 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • 2+ years of supporting and maintaining a corporate network environment experience
  • 1+ years of working with windows server technologies experience
  • High school or equivalent diploma

Benefits For IT Support Engineer I, IT Services

Medical Insurance
Dental Insurance
Vision Insurance
401k
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k

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