IT Support Engineer I, IT Services

Amazon's IT Services team is seeking a customer-focused IT Support Engineer to join their dynamic environment. As an ITS Support Engineer, you'll be the primary technical expert for Amazon's corporate employees, ensuring seamless end-to-end services and on-site support. The role involves maintaining productivity and security while providing frictionless technical assistance.

You'll work with cutting-edge technology and support systems that power Amazon's global operations. The position offers opportunities to solve complex technical challenges, collaborate with diverse teams, and make a direct impact on Amazon's corporate workforce efficiency. You'll be responsible for diagnosing and resolving hardware and software issues, managing IT assets, and implementing solutions that meet the unique needs of Amazonians.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills. You'll be part of a team that values continuous learning, diversity, and innovation. Amazon offers a collaborative environment with opportunities for professional growth through mentorship and knowledge-sharing programs.

This position is ideal for someone who is passionate about technology, enjoys helping others, and wants to be part of a company that's continuously pushing the boundaries of innovation. You'll have the chance to work with various teams, handle escalations, and contribute to projects that improve Amazon's IT infrastructure and services.

The company provides a supportive environment for career development, including access to the latest technologies and opportunities to expand your technical knowledge. You'll be part of an inclusive culture that celebrates diversity and encourages continuous learning through employee-led affinity groups and various learning experiences.