IT Support Engineer I, IT Services

Amazon's IT Services team is seeking a dedicated IT Support Engineer to join their dynamic environment. This role combines technical expertise with customer service excellence, supporting Amazon's global corporate workforce. As an ITS Support Engineer, you'll be responsible for ensuring seamless operation of laptops, servers, and websites, directly impacting Amazon's corporate efficiency worldwide.

The position offers hands-on experience in a high-impact environment, where you'll serve as the primary technical support contact for Amazon employees. You'll diagnose and resolve hardware and software issues, manage IT assets, and contribute to continuous improvement projects. The role requires strong troubleshooting skills across Windows, Mac, and Linux platforms, along with networking knowledge including DNS, DHCP, and TCP/IP.

Amazon provides a comprehensive benefits package including medical, dental, and vision coverage, 401(k) plans, and parental leave options. The company strongly values diversity and inclusion, offering employee-led affinity groups and ongoing learning experiences through programs like Conversations on Race and Ethnicity (CORE) and AmazeCon.

This is an excellent opportunity for technically-minded problem-solvers who enjoy working in a fast-paced, collaborative environment. You'll have the chance to grow professionally through mentorship programs and knowledge-sharing initiatives, while making a significant impact on Amazon's global operations. The role combines technical challenges with customer service, requiring both strong analytical skills and excellent communication abilities.

Join Amazon's IT Services team to be part of a diverse, innovative group that powers one of the world's largest technology companies. You'll work alongside passionate professionals, have access to cutting-edge technology, and contribute to solutions that enable thousands of employees worldwide.