Amazon IT Services is seeking an IT Support Engineer to join their On-Prem Infrastructure Support (OIS) team. This role focuses on providing comprehensive technical support to Amazon Corporate employees worldwide, managing and maintaining network and server infrastructure within corporate sites. The position involves a mix of break-fix tasks and project work, requiring expertise in Windows Server technologies, networking, and system administration.
The ideal candidate will be customer-focused, adaptable, and able to maintain high productivity while delivering quality support. The role involves managing hardware procurement, troubleshooting LAN and servers, handling escalations, and maintaining documentation. Daily responsibilities include traveling within the Seattle area and occasional after-hours work for change requests.
OIS team members are responsible for managing copper and fiber connections, maintaining network infrastructure from circuits to wireless access points, and ensuring smooth operation of critical IT services. The position requires strong technical knowledge in server hardware, layer 2/3 networking, and network services (DNS, DHCP, NTP).
Amazon offers competitive compensation based on geographic location, with base pay ranging from $46,900 to $103,000 annually, plus additional benefits including medical, financial, and equity opportunities. The company is committed to diversity and inclusion, providing equal opportunities for all qualified candidates.
This challenging role offers the opportunity to work with cutting-edge technology while supporting one of the world's largest technology companies. The position combines hands-on technical work with project management, requiring both technical expertise and strong communication skills.