IT Support Engineer I (ONS)

Are you passionate about solving technical challenges and helping people? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations.

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees, providing seamless end-to-end services and friction-less on-site technical support. You'll ensure productivity remains secure and uninterrupted while maintaining an advanced understanding of IT standards, systems, and equipment deployed throughout Amazon.

Key Responsibilities:

• Deliver high-quality, hands-on support diagnosing and troubleshooting issues
• Assist with system/network outage triage and escalation
• Execute change management in high availability environments
• Manage IT asset inventories
• Mentor and train team members
• Participate in 24/7 on-call duty for high-severity incidents

The IT Services team is a dynamic and diverse group of passionate problem-solvers who foster an inclusive and collaborative environment. Amazon offers comprehensive benefits including medical, dental, vision coverage, parental leave, and a 401(k) plan.

Required Qualifications:

• High school diploma or equivalent
• 2+ years of corporate Windows, Mac, or Linux support experience
• 2+ years of corporate network environment support
• 2+ years of troubleshooting in multi-user environments
• 2+ years of PC repair and deployment experience

The base pay ranges from $46,900 to $103,000 per year depending on location, plus additional compensation including equity and benefits.

Join us to make a direct impact on Amazon's corporate global workforce while growing your career in a supportive, innovative environment.