IT Support Engineer I (ONS)

Amazon's IT Services team is seeking a customer-focused IT Support Engineer to join their dynamic environment. As an ITS Support Engineer, you'll be the technical expert for Amazon's corporate employees, providing crucial end-to-end IT support that keeps the global workforce productive and secure.

The role combines hands-on technical troubleshooting with customer service excellence. You'll work with diverse teams across Amazon, diagnosing and resolving hardware and software issues while maintaining high availability systems. The position offers opportunities to mentor others, participate in continuous improvement projects, and grow your technical expertise in a fast-paced environment.

This role is perfect for someone who enjoys problem-solving and has a strong foundation in Windows, Mac, or Linux systems. You'll be part of a team that values diversity, continuous learning, and professional growth. Amazon offers comprehensive benefits and the chance to make a real impact on a global scale.

Key aspects include providing on-site technical support, managing IT assets, participating in on-call rotations, and contributing to team development. The ideal candidate will have 2+ years of relevant IT support experience and excel in both technical and interpersonal skills.

Amazon's commitment to being Earth's Best Employer means you'll have access to career development resources, mentorship opportunities, and an inclusive culture that celebrates diversity through various employee-led affinity groups and events.