IT Support Engineer I (ONS)

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. As a key member of our IT Services team, you'll provide critical support to Amazon's corporate global workforce, ensuring their technology infrastructure runs smoothly. The role combines technical expertise with customer service excellence, requiring you to diagnose, troubleshoot, and resolve a wide range of hardware and software issues.

You'll work in a dynamic, fast-paced environment where you'll be the go-to expert for Amazon's corporate employees, providing seamless end-to-end technical support. The position offers opportunities to work with cutting-edge technology while maintaining high availability systems and contributing to continuous improvement projects.

The role requires strong problem-solving abilities, excellent communication skills, and the capability to work both independently and collaboratively. You'll be part of a diverse and inclusive team that values continuous learning and professional growth. Amazon offers comprehensive benefits, including medical, dental, and vision coverage, parental leave options, and a 401(k) plan.

As an ITS Support Engineer, you'll have the opportunity to make a direct impact on Amazon's operations while developing your career in a supportive environment that encourages innovation and personal growth. The position includes opportunities for mentorship, knowledge-sharing, and career advancement within one of the world's leading technology companies.