IT Support Engineer I (ONS)

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. As a key member of the IT Services team, you'll provide critical support to Amazon's corporate global workforce, ensuring their technology infrastructure runs smoothly. The role involves hands-on technical support, troubleshooting various hardware and software issues, and maintaining high-availability systems.

You'll serve as a technical expert for Amazon's corporate employees, delivering end-to-end IT services and on-site support. The position requires strong problem-solving skills, customer focus, and the ability to work independently while collaborating with partner teams. You'll manage IT assets, participate in continuous improvement projects, and help maintain the company's technical infrastructure.

The role offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, and a 401(k) plan. Amazon values diversity and inclusion, providing numerous employee-led affinity groups and learning opportunities. You'll have chances for mentorship and career growth in a dynamic, fast-paced environment.

This position requires 2+ years of experience in corporate IT support, including Windows, Mac, or Linux systems, network environments, and PC troubleshooting. You'll be part of a team that values continuous learning, innovation, and customer service excellence. The role includes occasional travel and on-call duties for high-severity incidents.