IT Support Engineer I (ONS)

Amazon's IT Services team is seeking a customer-focused IT Support Engineer to join their dynamic environment. As an ITS Support Engineer, you'll be the technical expert for Amazon's corporate employees, providing essential support for laptops, servers, and websites. The role combines hands-on technical troubleshooting with customer service excellence, ensuring Amazon's global workforce maintains peak productivity.

You'll work in a fast-paced environment where you'll diagnose and resolve various hardware and software issues, manage IT assets, and participate in continuous improvement projects. The position offers opportunities for mentorship, professional development, and the chance to work with cutting-edge technology while supporting one of the world's largest tech companies.

The ideal candidate brings 2+ years of experience in corporate IT support, strong troubleshooting skills, and excellent customer service abilities. You'll be part of a diverse and inclusive team that values continuous learning and innovation. The role includes competitive compensation ($46,900-$103,000 based on location), comprehensive benefits, and opportunities for career advancement.

Key aspects include providing on-site technical support, managing system outages, overseeing IT assets, and participating in on-call rotations for critical incidents. You'll collaborate with various teams, contribute to training initiatives, and help maintain Amazon's high-availability environment. The position offers the chance to make a direct impact on Amazon's operations while working alongside passionate problem-solvers in a supportive, growth-oriented culture.