IT Support Engineer I (ONS), Global IT Services

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. As a member of our IT Services team, you'll make a direct impact on Amazon's corporate global workforce by ensuring their technology infrastructure runs smoothly. The role involves providing end-to-end technical support for Amazon's corporate employees, managing hardware and software issues, and maintaining high availability systems.

You'll work in a dynamic, fast-paced environment where problem-solving and customer focus are essential. The position requires both independent work and collaboration with partner teams, making you a crucial part of maintaining Amazon's technological backbone. You'll have the opportunity to mentor others, participate in continuous improvement projects, and stay current with the latest technologies.

The role offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, and a 401(k) plan. Amazon fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company is committed to professional development, offering mentorship and career growth opportunities.

As an ITS Support Engineer, you'll be responsible for troubleshooting various technical issues, managing IT assets, participating in on-call rotations, and contributing to change management processes. The ideal candidate has strong technical skills, excellent customer service abilities, and a passion for problem-solving. This position offers the chance to work with cutting-edge technology while supporting one of the world's largest tech companies.