IT Support Engineer I (ONS), Global IT Services

Join Amazon's IT Services team as an ITS Support Engineer and become part of the engine that powers Amazon's seamless operations. This role offers an exciting opportunity to make a direct impact on Amazon's corporate global workforce, ensuring their technology infrastructure runs smoothly. As an ITS Support Engineer, you'll be the go-to expert for Amazon's corporate employees, providing end-to-end technical support and maintaining productivity across the organization.

The position requires a blend of technical expertise and customer service skills, as you'll be responsible for diagnosing, troubleshooting, and resolving a wide range of hardware and software issues. You'll work in a dynamic, fast-paced environment where you'll collaborate with various teams and handle everything from routine support to complex technical challenges.

Key aspects of the role include managing IT asset inventories, participating in continuous improvement projects, and serving as an escalation point for critical incidents. The position offers excellent growth opportunities through mentorship, ongoing training, and exposure to the latest technologies. Amazon provides a comprehensive benefits package and fosters an inclusive culture where diversity is celebrated and every voice is valued.

This role is perfect for someone who combines technical proficiency with strong problem-solving abilities and excellent communication skills. You'll be part of a team that values innovation, continuous learning, and customer obsession, while working for one of the world's leading technology companies.