IT Support Engineer, Ops Technology Solutions

Global technology and e-commerce company leading in retail, cloud computing, and artificial intelligence.
926 01 Sereď, Slovakia
$22,800
DevOps
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For IT Support Engineer, Ops Technology Solutions

Amazon's Ops Tech IT (OTS) team is seeking an IT Support Engineer to maintain and enhance their global operations infrastructure. This role combines hands-on technical support with strategic infrastructure improvements, offering a dynamic work environment where no two days are the same. Based in Sered, Slovakia, you'll work with cutting-edge technology while supporting Amazon's vast operational network.

As an IT Support Engineer, you'll be responsible for ensuring the reliability of Amazon's IT infrastructure, troubleshooting issues, and implementing improvements across multiple facilities. You'll have the opportunity to work on diverse projects, from daily technical support to designing IT infrastructure for new buildings. The role involves significant collaboration with both remote and on-site teams, requiring strong communication skills and technical expertise.

The position offers a competitive base salary starting at €1900 per month, complemented by additional benefits including medical coverage, life insurance, retirement benefits, and equity compensation through restricted stock units. You'll be part of Amazon's OTS team, which operates 24/7 to maintain the technology backbone of one of the world's largest companies.

This role is ideal for someone with strong technical skills in network administration, system integration, and infrastructure management, combined with a passion for problem-solving and continuous improvement. You'll have the opportunity to mentor others while continuing to develop your own skills in a fast-paced, innovation-driven environment.

Last updated 3 days ago

Responsibilities For IT Support Engineer, Ops Technology Solutions

  • Support end-user equipment and building's IT infrastructure
  • Help with key network projects, including IT setup of new Amazon buildings
  • Suggest new processes to improve Amazon's IT usage in operational sites
  • Train and mentor IT technicians
  • Troubleshoot IT incidents
  • Implement and maintain IT infrastructure
  • Travel to other operational sites domestically and internationally

Requirements For IT Support Engineer, Ops Technology Solutions

Linux
  • Degree in computer science or another technical subject
  • Experience as administrator of heterogeneous networks with Microsoft Windows and Linux-based clients and servers
  • Experience with networking infrastructure, system integration and working with third-party vendors
  • Valid driving license
  • Upper intermediate proficiency in verbal and written English and local language

Benefits For IT Support Engineer, Ops Technology Solutions

Medical Insurance
Vision Insurance
Dental Insurance
401k
Equity
  • Medical clinic membership
  • Life insurance
  • Retirement pension
  • Meal voucher card
  • Career development
  • Sign-on bonus
  • Restricted stock units

Interested in this job?

Jobs Related To Amazon IT Support Engineer, Ops Technology Solutions

Systems Development Engineer II, Mobile Device Management Systems

Systems Development Engineer II position at Amazon's MDM team, building scalable solutions for mobile device management across global operations.

Systems Development Engineer II, Mobile Device Management Systems

Systems Development Engineer II role at Amazon's MDM team, focusing on building scalable solutions for mobile device management using Python, Kotlin, and Java.

System Development Engineer II, Observability, Visualization and Analysis (OTIE-OVA)

System Development Engineer role at Amazon focusing on building infrastructure monitoring applications for worldwide operations using AWS technologies.

Systems Dev. Engineer, IIoT, Decision Science and Technology (DST)

Systems Development Engineer role at Amazon focusing on IIoT and maintenance engineering systems, combining cloud computing and automation expertise.

Lab Engineer - Integrated Test, Project Kuiper

Lab Engineer position at Amazon's Project Kuiper, focusing on integrated testing for satellite broadband network components, offering competitive salary and benefits.