ITS Support Engineer 1 (OPC), IT Services

Amazon IT Services is seeking an IT Support Engineer to join their dynamic team in delivering exceptional technical support to Amazon's corporate workforce. This role represents an exciting opportunity to work with one of the world's leading technology companies, embodying their principle of "Work Hard. Have Fun. Make History."

The position combines hands-on technical support with strategic problem-solving, requiring expertise in Windows Server technologies, networking protocols, and various operating systems. As an IT Support Engineer, you'll be at the forefront of maintaining and improving Amazon's internal IT infrastructure, handling everything from day-to-day support tickets to complex technical projects.

The ideal candidate will bring 2-3 years of relevant experience in corporate IT support, with strong knowledge of Windows Server, networking fundamentals, and multi-user environment troubleshooting. This role offers competitive compensation ranging from $46,900 to $103,000 annually, based on location and experience, along with Amazon's comprehensive benefits package.

Key aspects of the role include managing escalations from Level 1 support, maintaining documentation and standard operating procedures, and contributing to process improvements. You'll work in a fast-paced environment that values innovation and customer-focused solutions, with opportunities for professional growth and development.

This position is perfect for someone who thrives in a dynamic environment, enjoys problem-solving, and wants to contribute to the technological backbone of one of the world's most innovative companies. You'll be part of a team that values collaboration, continuous learning, and excellence in service delivery, while having the opportunity to work with cutting-edge technology and contribute to Amazon's global success.