ITS Support Engineer I

Global technology company that powers seamless operations worldwide through e-commerce, cloud computing, and technology services.
$46,900 - $103,000
DevOps
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS

Description For ITS Support Engineer I

Amazon's IT Services team is seeking a passionate ITS Support Engineer to join their dynamic environment. This role is crucial in supporting Amazon's corporate global workforce, ensuring seamless operation of laptops, servers, and websites. As an ITS Support Engineer, you'll be the technical backbone for Amazon's corporate offices nationwide, providing essential on-site infrastructure support.

The position requires a strong foundation in IT infrastructure technologies, networking, and troubleshooting. You'll work independently and collaboratively with cross-functional teams to manage projects and solve complex technical challenges. The role involves hands-on experience with network-related events, cabling infrastructure, and connectivity issues.

Amazon offers a comprehensive benefits package and fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. The team emphasizes mentorship and career growth, providing opportunities to develop both personally and professionally. The company's commitment to becoming Earth's Best Employer is reflected in their continuous efforts to raise performance standards and embrace diversity.

This role is perfect for someone who combines technical expertise with strong customer service skills. You'll be part of a team that makes a direct impact on Amazon's operations, working in a fast-paced environment that values innovation and problem-solving. The position offers competitive compensation based on geographic location and experience, along with opportunities for advancement within one of the world's leading technology companies.

Last updated 25 days ago

Responsibilities For ITS Support Engineer I

  • Partner with Network Engineering and Network Technical Project Manager teams
  • Collaborate with stakeholders and vendors to lead infrastructure projects
  • Automate and eliminate manual activities to improve operational efficiency
  • Participate in hiring efforts and mentor team members
  • Troubleshoot cabling infrastructure and connectivity issues
  • Provide on-call support for high severity incidents
  • Continuously expand skills and maintain knowledge of IT policies

Requirements For ITS Support Engineer I

Linux
  • High school or equivalent diploma
  • 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
  • 2+ years of troubleshooting in multi-user high availability environment
  • 2+ years of PC repair, troubleshooting, deployment experience
  • 2+ years of IT client, server, and network service delivery experience
  • Excellent customer facing skills

Benefits For ITS Support Engineer I

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Maternity and Parental Leave
  • Paid Time Off (PTO)
  • 401(k) Plan

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