ITS Support Engineer I
Description For ITS Support Engineer I
Amazon's IT Services team is seeking a customer-focused ITS Support Engineer to join their dynamic environment in Sao Paulo, Brazil. As an ITS Support Engineer, you'll be responsible for providing seamless end-to-end technical support for Amazon's corporate global workforce, ensuring their technology infrastructure runs smoothly. The role involves hands-on troubleshooting of hardware and software issues, managing IT assets, and collaborating with partner teams to deliver operational excellence.
The position requires 2+ years of experience with operating systems support and strong English communication skills. You'll work in a fast-paced environment where you'll be the go-to expert for technical support, managing everything from laptop issues to server maintenance. The role offers opportunities for growth through mentorship, continuous learning, and exposure to the latest technologies.
Amazon provides a comprehensive benefits package and fosters an inclusive culture through employee-led affinity groups and diversity initiatives. You'll be part of a team that values innovation, problem-solving, and customer focus, with opportunities to make a direct impact on Amazon's global operations. The role combines technical expertise with leadership opportunities, as you'll also be involved in training and mentoring team members.
This is an excellent opportunity for someone who enjoys solving technical challenges, working with cutting-edge technology, and helping others succeed. The position offers both technical and professional growth potential within one of the world's leading technology companies.
Responsibilities For ITS Support Engineer I
- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues
- Provide on-call support for high severity incidents
- Assist with activities to triage and escalate system or network outages
- Understand and execute change management activities
- Participate with partner teams and vendors on continuous improvement projects
- Effectively manage and oversee IT asset inventories
- Participate in hiring efforts, training and developing peers
- Continuously expand skills and maintain knowledge of IT policies
Requirements For ITS Support Engineer I
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- High school or equivalent diploma
- Able to communicate effectively in English, within technical and business settings
- Experience supporting video conference and teleconference equipment (preferred)
- 2+ years of IT client, server, and network service delivery experience (preferred)
Benefits For ITS Support Engineer I
- Full range of benefits for employees and eligible family members
- Mentorship and career growth opportunities
- Inclusive team culture
- Employee-led affinity groups
- Continuous learning and development
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