ITS Support Engineer I

Join Amazon's IT Services team as an ITS Support Engineer and become part of the engine that powers Amazon's seamless operations. This role combines technical expertise with customer service excellence, supporting Amazon's corporate global workforce. As an ITS Support Engineer, you'll be responsible for ensuring the reliable operation of laptops, servers, and websites that keep Amazon's corporate offices running smoothly.

The position requires strong networking knowledge, including DNS, DHCP, SSL, and TCP/IP, along with experience in PC troubleshooting and IT service delivery. You'll work independently and collaboratively with cross-functional teams to solve technical challenges and manage infrastructure projects. The role involves both hands-on technical work and mentorship opportunities.

Amazon offers a comprehensive benefits package and promotes an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company values diversity and provides opportunities for professional growth through mentorship and knowledge-sharing. The IT Services team is known for its dynamic, collaborative environment where innovation and problem-solving are encouraged.

This role is perfect for someone who combines technical aptitude with strong customer service skills and enjoys working in a fast-paced environment. You'll have the opportunity to make a direct impact on Amazon's operations while working with cutting-edge technology and a diverse team of professionals. The position offers competitive compensation based on location and experience, along with opportunities for career advancement within one of the world's leading technology companies.