ITS Support Engineer I

Amazon is seeking an ITS Support Engineer to join their IT Services team as a technical expert supporting corporate employees. This role combines hands-on technical support with customer service excellence, ensuring Amazon employees have seamless access to the tools and resources they need.

As an ITS Support Engineer, you'll be responsible for providing end-to-end technical support, troubleshooting hardware and software issues, and maintaining system health across the organization. You'll work in a dynamic environment where you'll handle everything from routine support tickets to complex technical challenges, requiring both deep technical knowledge and excellent communication skills.

The role offers significant growth opportunities within Amazon's innovative culture. You'll be part of a diverse and inclusive team that values continuous learning and professional development. The position includes comprehensive benefits and the chance to work with cutting-edge technology while supporting one of the world's leading tech companies.

Key aspects of the role include:

• Providing expert-level technical support for Windows, Mac, and Linux environments
• Managing and resolving high-severity incidents
• Contributing to system improvement projects
• Mentoring team members and sharing technical knowledge
• Maintaining IT assets and implementing best practices

The ideal candidate combines strong technical abilities with excellent customer service skills. You'll need at least 2 years of technical experience in a corporate environment, with expertise in various operating systems and network services. This role offers competitive compensation ranging from $46,900 to $103,000 based on location and experience, plus comprehensive benefits including medical, dental, vision coverage, and 401(k).

Join Amazon's IT Services team and be part of a group that's essential to maintaining the company's technological infrastructure while growing your career in a supportive, innovative environment.