ITS Support Engineer I, IT Services

Amazon's IT Services team is seeking a customer-focused ITS Support Engineer to join their dynamic environment. This role is crucial in supporting Amazon's corporate global workforce by ensuring seamless operation of laptops, servers, and websites. As an ITS Support Engineer, you'll be the primary technical expert for Amazon's corporate employees, providing end-to-end services and on-site support. The position requires strong troubleshooting skills, advanced understanding of IT systems, and the ability to work independently while collaborating with various teams. You'll diagnose and resolve hardware/software issues, manage IT assets, and contribute to continuous improvement projects. The role offers growth opportunities through mentorship, ongoing learning, and exposure to cutting-edge technologies. Amazon's inclusive culture, supported by employee-led affinity groups and diversity initiatives, makes this an ideal opportunity for those passionate about technology and customer service. The position combines technical expertise with customer support, offering a challenging yet rewarding career path in a global technology leader.