ITS Support Engineer I, IT Services On-premise

Amazon's IT Services (ITS) is seeking an IT Support Associate to join their team in supporting technical incidents and service requests for Amazon Corporate and subsidiary employees worldwide. This role combines technical expertise with customer service excellence, requiring someone who can maintain high productivity while delivering quality support. The position involves hands-on troubleshooting, system maintenance, and collaboration with various teams to ensure optimal IT operations.

The ideal candidate will have a strong foundation in IT infrastructure, including experience with Windows, Mac, and Linux systems, along with networking fundamentals. They'll be responsible for managing technical support tickets, providing on-site support, and participating in system improvement initiatives. The role requires both technical proficiency and excellent communication skills to effectively interact with users and team members.

This position offers growth opportunities through continuous learning and development, with exposure to the latest technologies and complex enterprise systems. The successful candidate will join a diverse team that values innovation and customer-centric solutions, working in an environment that encourages professional development and technical excellence.

Key technical areas include system administration, network services, hardware troubleshooting, and change management in a high-availability environment. The role also involves mentoring opportunities and participation in strategic IT initiatives, making it ideal for someone looking to advance their IT career with a global technology leader.