Lab Support Engineer, Ring Software/Firmware

Ring, an Amazon company, is seeking a Lab Support Engineer to join their Software/Firmware development organization in Bangalore, India. This role is crucial for maintaining and expanding Ring's device testing capabilities, focusing on products like doorbell cameras and security cameras.

The position requires a detail-oriented individual who will be responsible for managing all aspects of Ring's device labs, including hardware, software, and infrastructure. You'll work directly with development teams, QA engineers, and various stakeholders to improve software development processes and maintain operational excellence.

Key responsibilities include managing test equipment inventory, troubleshooting complex technical issues, handling lab tickets, and working with prototype devices. You'll need to be proficient in various operating systems including Linux, Android, and iOS, and have experience with scripting and technical documentation.

The ideal candidate will have at least one year of software development or technical support experience, strong analytical skills, and excellent communication abilities. You'll be part of a dynamic team that values quality improvement and operational efficiency, working on cutting-edge smart home security products.

This role offers an opportunity to work with emerging technologies in the smart home security space, alongside talented engineers and developers. You'll gain extensive experience in lab operations, technical troubleshooting, and quality assurance while contributing to products that enhance home security for millions of customers worldwide.

Ring's inclusive culture and Amazon's backing provide an excellent environment for professional growth and development. The position offers hands-on experience with prototype devices and various operating systems, making it an ideal role for someone looking to build a career in technical operations and quality assurance.