AWS Support Engineering is seeking a Linux Cloud Support Engineer to join their customer-facing global organization. In this role, you'll be at the forefront of cloud technology, supporting AWS services including EC2 Core/Linux, Elastic Block Store, ElastiCache, LightSail, and more. You'll develop expertise in multiple services while helping customers succeed through various communication channels.
The position requires strong technical skills in Linux systems administration, networking, and troubleshooting. You'll work directly with customers to resolve complex technical issues, contribute to process improvements, and create educational content. The role offers significant learning opportunities in cloud technologies and professional growth through mentorship and knowledge sharing.
AWS values diversity and maintains an inclusive culture through various initiatives and employee-led affinity groups. The company emphasizes work-life harmony and provides flexibility in working arrangements. As part of AWS Support, you'll be working with leading companies building mission-critical applications on AWS services.
The role operates on a follow-the-sun model, requiring flexibility to work different schedules, including occasional weekends. You'll be part of a global team that's essential to AWS's customer success, making this an excellent opportunity for someone passionate about technical problem-solving and customer service in a cloud computing environment.