Linux Cloud Support Engineer - Spanish Speaker

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS · Cloud

Description For Linux Cloud Support Engineer - Spanish Speaker

AWS Support Engineering is seeking a Linux Cloud Support Engineer to join their customer-facing global organization. In this role, you'll be at the forefront of cloud technology, supporting AWS services including EC2 Core/Linux, Elastic Block Store, ElastiCache, LightSail, and more. You'll develop expertise in multiple services while helping customers succeed through various communication channels.

The position requires strong technical skills in Linux systems administration, networking, and troubleshooting. You'll work directly with customers to resolve complex technical issues, contribute to process improvements, and create educational content. The role offers significant learning opportunities in cloud technologies and professional growth through mentorship and knowledge sharing.

AWS values diversity and maintains an inclusive culture through various initiatives and employee-led affinity groups. The company emphasizes work-life harmony and provides flexibility in working arrangements. As part of AWS Support, you'll be working with leading companies building mission-critical applications on AWS services.

The role operates on a follow-the-sun model, requiring flexibility to work different schedules, including occasional weekends. You'll be part of a global team that's essential to AWS's customer success, making this an excellent opportunity for someone passionate about technical problem-solving and customer service in a cloud computing environment.

Last updated 15 hours ago

Responsibilities For Linux Cloud Support Engineer - Spanish Speaker

  • Solving customer's cases through various contact channels (telephone, email, and web/live chat)
  • Applying advanced troubleshooting techniques to provide tailored solutions
  • Driving initiatives to improve support-related processes and customer experience
  • Providing feedback to internal AWS teams on service improvements
  • Working on critical, highly complex customer problems across multiple AWS services
  • Continuous learning of new technologies and developing technical skills
  • Acting as interviewer in hiring processes and mentoring new team members
  • Working 5 days a week (occasionally on weekends) on a rotational basis

Requirements For Linux Cloud Support Engineer - Spanish Speaker

Linux
Python
Java
Ruby
  • 1+ years of software development, or 1+ years of technical support experience
  • Ability to communicate effectively in English and Spanish-language (written and spoken)
  • Experience troubleshooting and debugging technical systems
  • Knowledge or experience with system administration and operating systems (Linux and/or MacOS)
  • Knowledge of networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN)

Benefits For Linux Cloud Support Engineer - Spanish Speaker

  • Mentorship and career growth opportunities
  • Work-life harmony
  • Flexible working culture
  • Employee-led affinity groups
  • Ongoing events and learning experiences
  • Knowledge-sharing resources

Interested in this job?

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