Live Ops Support Engineer, Prime Video Playback Live Operations

Amazon Prime Video is a premium streaming service offering movies, TV shows, live sports, and original content worldwide.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Entertainment · Streaming

Description For Live Ops Support Engineer, Prime Video Playback Live Operations

Prime Video is seeking a passionate Live Ops Support Engineer to join their Playback Operations team. This role is crucial in supporting the fast-evolving video ecosystem behind Prime Video's live broadcasts, including major sports leagues like NFL, UCL, Copa, MLB, and NBA. The position offers an opportunity to work with cutting-edge streaming technology while ensuring millions of customers worldwide receive high-quality live content.

The role combines hands-on technical support with strategic problem-solving, requiring expertise in video streaming technologies, incident management, and system troubleshooting. You'll be responsible for executing multiple live broadcasts concurrently, working directly with senior engineers on critical issues, and driving improvements in operational efficiency.

As part of Amazon's Prime Video division, you'll join a fast-paced, growth-oriented team that's available in over 200 countries. The position offers the chance to shape the future of entertainment streaming, working with a diverse range of content from movies and TV shows to live sports events.

The ideal candidate will bring experience in technical support, particularly in streaming video delivery pipelines and OTT consumer devices, along with strong problem-solving abilities and excellent communication skills. Knowledge of video encoding technologies and microservices architecture is essential, while experience with AWS technologies and live sports production is highly valued.

This role presents an excellent opportunity for someone passionate about operational excellence and customer experience, offering the chance to make a significant impact on how millions of people consume entertainment content. You'll be part of a team that values innovation, long-term thinking, and continually earning customer trust.

Last updated a day ago

Responsibilities For Live Ops Support Engineer, Prime Video Playback Live Operations

  • Execute multiple live streaming broadcasts concurrently
  • Work with senior engineers on high-severity support issues
  • Understand technical aspects of streaming video systems and correlate a/v defects to root causes
  • Deliver reports to senior leadership and follow up on post-event tasks
  • Aid in development and testing of operational tools for automation
  • Drive long-term solutions and eliminate risk of recurrence
  • Customer notification and workflow coordination
  • Create and maintain knowledge-base articles and documentation

Requirements For Live Ops Support Engineer, Prime Video Playback Live Operations

JavaScript
TypeScript
Python
  • Experience in technical support
  • Experience with streaming video delivery pipelines and OTT consumer devices
  • Understanding of video encoding and transcoding technologies
  • Experience with ticket creation and incident management
  • Experience supporting microservices architecture
  • Proven ability to troubleshoot and identify root causes
  • Strong organizational skills and ability to multi-task
  • Clear and concise verbal and written communication skills

Benefits For Live Ops Support Engineer, Prime Video Playback Live Operations

  • Equal opportunity employer
  • Workplace accommodations available

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