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Live Ops/Sports Support Engineer, Live Ops

Global technology company leading in e-commerce, cloud computing, and digital streaming services.
$81,400 - $182,000
DevOps
Mid-Level Software Engineer
In-Person
3+ years of experience
Entertainment
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Description For Live Ops/Sports Support Engineer, Live Ops

Prime Video, Amazon's premier streaming service, is seeking a Live Ops/Sports Support Engineer to join their dynamic team. This role is crucial in managing and executing live streaming events, particularly sports content, across their platform. The position offers an exciting opportunity to work with cutting-edge streaming technology while ensuring millions of viewers receive the highest quality experience.

As a Live Ops Engineer, you'll be responsible for managing multiple concurrent live streaming events, serving as the primary owner for tier-1 live events, and working closely with senior engineers to resolve high-severity issues. The role requires strong technical expertise in streaming video systems and services, with a focus on operational excellence and customer experience.

The position offers competitive compensation ranging from $81,400 to $182,000 annually, depending on location and experience, plus additional benefits including equity and medical coverage. You'll be part of Prime Video's technology teams, creating best-in-class digital video experiences and having end-to-end ownership of products and user experiences.

This is an excellent opportunity for someone with 3+ years of technical experience who wants to shape the future of entertainment technology. The role involves working with multiple systems, analyzing common issues, and driving solutions that directly impact customer experience. While the position demands availability during non-standard hours including weekends for live events, it offers the chance to work on challenging, varied projects and experiment with new possibilities in video streaming technology.

Join a team that's revolutionizing how people consume live content, particularly sports, and be part of Amazon's growing entertainment technology division. Your work will directly influence how millions of viewers experience live events through Prime Video's platform.

Last updated 7 months ago

Responsibilities For Live Ops/Sports Support Engineer, Live Ops

  • Execute multiple live streaming events concurrently
  • Be the sole owner of tier-1 live events ensuring highest quality customer experience
  • Work on high-severity support issues and investigate root-cause fixes
  • Work on live video operations and maintenance
  • Drive efficiency improvements through automation
  • Handle live event system and support reporting
  • Coordinate customer notification and workflow
  • Create and maintain knowledge-base articles and documentation

Requirements For Live Ops/Sports Support Engineer, Live Ops

Linux
  • 3+ years of software development or technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Experience in agile/scrum or related collaborative workflow

Benefits For Live Ops/Sports Support Engineer, Live Ops

Medical Insurance
Equity
  • Medical benefits
  • Financial benefits
  • Equity compensation
  • Sign-on payments

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