Live Ops/Sports Support Engineer, Live Ops

Global technology company leading in e-commerce, cloud computing, and digital streaming services.
$81,400 - $182,000
DevOps
Mid-Level Software Engineer
In-Person
3+ years of experience
Entertainment

Description For Live Ops/Sports Support Engineer, Live Ops

Prime Video, Amazon's premier streaming service, is seeking a Live Ops/Sports Support Engineer to join their dynamic team. This role is crucial in managing and executing live streaming events, particularly sports content, across their platform. The position offers an exciting opportunity to work with cutting-edge streaming technology while ensuring millions of viewers receive the highest quality experience.

As a Live Ops Engineer, you'll be responsible for managing multiple concurrent live streaming events, serving as the primary owner for tier-1 live events, and working closely with senior engineers to resolve high-severity issues. The role requires strong technical expertise in streaming video systems and services, with a focus on operational excellence and customer experience.

The position offers competitive compensation ranging from $81,400 to $182,000 annually, depending on location and experience, plus additional benefits including equity and medical coverage. You'll be part of Prime Video's technology teams, creating best-in-class digital video experiences and having end-to-end ownership of products and user experiences.

This is an excellent opportunity for someone with 3+ years of technical experience who wants to shape the future of entertainment technology. The role involves working with multiple systems, analyzing common issues, and driving solutions that directly impact customer experience. While the position demands availability during non-standard hours including weekends for live events, it offers the chance to work on challenging, varied projects and experiment with new possibilities in video streaming technology.

Join a team that's revolutionizing how people consume live content, particularly sports, and be part of Amazon's growing entertainment technology division. Your work will directly influence how millions of viewers experience live events through Prime Video's platform.

Last updated 13 minutes ago

Responsibilities For Live Ops/Sports Support Engineer, Live Ops

  • Execute multiple live streaming events concurrently
  • Be the sole owner of tier-1 live events ensuring highest quality customer experience
  • Work on high-severity support issues and investigate root-cause fixes
  • Work on live video operations and maintenance
  • Drive efficiency improvements through automation
  • Handle live event system and support reporting
  • Coordinate customer notification and workflow
  • Create and maintain knowledge-base articles and documentation

Requirements For Live Ops/Sports Support Engineer, Live Ops

Linux
  • 3+ years of software development or technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Experience in agile/scrum or related collaborative workflow

Benefits For Live Ops/Sports Support Engineer, Live Ops

Medical Insurance
Equity
  • Medical benefits
  • Financial benefits
  • Equity compensation
  • Sign-on payments

Interested in this job?

Jobs Related To Amazon Live Ops/Sports Support Engineer, Live Ops

System Development Engineer II, REALM

DevOps Engineer position at Amazon supporting transportation technology systems, focusing on production support and infrastructure automation.

Controls Engineer, ANZ, APAC Controls Deployment & Service

Controls Engineer role at AWS focusing on building automation systems deployment and service for data centers, requiring 3+ years of experience in control systems.

AV Deployment Engineer, IT Services

AV Deployment Engineer position at Amazon IT Services, combining audiovisual expertise with automation skills for global system deployments.

Reliability Maintenance Engineering Technician

Maintain and repair vital machinery in Amazon's fulfillment centers, ensuring operational efficiency and equipment reliability while working with cutting-edge automation technology.

Support Engineer III, Amazon Music

Support Engineer III role at Amazon Music, focusing on maintaining and improving music streaming infrastructure while ensuring optimal service delivery to millions of users.