Live Ops/Sports Support Engineer, Live Ops

A global technology company leading in e-commerce, cloud computing, digital streaming, and artificial intelligence.
$67,200 - $150,300
DevOps
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Entertainment

Description For Live Ops/Sports Support Engineer, Live Ops

Prime Video, Amazon's premier streaming service, is seeking a Live Ops/Sports Support Engineer to join their dynamic team. This role is crucial in ensuring the seamless delivery of live streaming events to millions of customers worldwide. As part of the Live Operations team, you'll be responsible for managing and executing multiple concurrent live streaming events, including major sports broadcasts and entertainment programming.

The position offers an exciting opportunity to work with cutting-edge video streaming technology while maintaining high-quality customer experiences. You'll be handling tier-1 live events, collaborating with senior engineers on critical support issues, and driving automation initiatives to improve operational efficiency.

The role requires technical expertise in modern programming languages and troubleshooting skills, with opportunities to work on various aspects of the video streaming pipeline. You'll be part of a team that supports Prime Video's extensive content library, including original productions like The Lord of the Rings: The Rings of Power, Reacher, and live sports coverage including Thursday Night Football.

This is an excellent opportunity for someone passionate about technology and entertainment to make a significant impact at one of the world's leading streaming platforms. The position offers competitive compensation ranging from $67,200 to $150,300 based on location and experience, plus comprehensive benefits including medical coverage and equity compensation.

Working at Amazon's Prime Video division means being part of a team that's shaping the future of entertainment technology. You'll have the chance to work on challenging projects, experiment with new possibilities, and collaborate with remarkable people while delivering state-of-the-art experiences for customers worldwide.

Last updated an hour ago

Responsibilities For Live Ops/Sports Support Engineer, Live Ops

  • Execute multiple live streaming events concurrently
  • Be the sole owner of many tier-1 live events for customers
  • Work with senior engineers on high-severity support issues
  • Work on live video operations and maintenance
  • Drive efficiency improvements through automation
  • Create and maintain team knowledge-base articles and documentation
  • Monitor health of PV's live streaming pipeline
  • Provide production ticket support (tier-3 support)

Requirements For Live Ops/Sports Support Engineer, Live Ops

Python
JavaScript
  • 1+ years of software development, or 1+ years of technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems

Benefits For Live Ops/Sports Support Engineer, Live Ops

Medical Insurance
Dental Insurance
Vision Insurance
Equity
  • Medical benefits
  • Financial benefits
  • Comprehensive benefits package
  • Equity compensation available

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