Manager, Business Intelligence Engineering, Amazon Customer Service

Global technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.
$129,100 - $223,100
Data
Staff Software Engineer
In-Person
5,000+ Employees
7+ years of experience
Enterprise SaaS · E-Commerce

Description For Manager, Business Intelligence Engineering, Amazon Customer Service

Amazon's Global Customer Service Concessions Team is seeking a Manager of Business Intelligence Engineering to lead data-driven initiatives that enhance customer experience. This role sits at the intersection of customer service, operations, and data analytics, focusing on identifying and eliminating defects that lead to returns and customer dissatisfaction across global marketplaces.

As a BIE Manager, you'll lead a team of experienced Business Intelligence Engineers, building scalable solutions for metrics, reporting, and analytics. You'll work closely with business, finance, and product teams from customer service, operations, Returns, Recommerce, and Sustainability organizations. Your role will be crucial in developing next-generation reporting solutions that enable business users to make data-driven decisions.

The position offers an opportunity to innovate across the entire BI landscape, from data ingestion to automated self-serve reporting. You'll be responsible for educating teams on data self-service, exploring new reporting options, and participating in business reviews and initiatives. The role requires strong collaborative skills and the ability to work with diverse teams while maintaining a positive and inclusive culture.

Amazon offers comprehensive benefits including medical, dental, vision coverage, parental leave, and a 401(k) plan. The team prides itself on maintaining a healthy work-life balance while delivering substantial impact on customer experience. As part of an established team with strong leadership support, you'll have ample opportunities for career growth and development.

This role is perfect for someone who combines technical expertise with leadership skills, has a passion for data-driven decision making, and wants to make a significant impact on Amazon's global customer service operations.

Last updated 3 days ago

Responsibilities For Manager, Business Intelligence Engineering, Amazon Customer Service

  • Lead a seasoned group of BIEs to build solutions that are accurate, reliable, and accessible
  • Own the design, development, and maintenance of scalable solutions for metrics, reports, analyses, dashboards
  • Use analytical and statistical rigor to answer business questions and drive business decisions
  • Find and create ways to measure the customer experience to drive business outcomes
  • Recognize and adopt best practices in reporting and analysis
  • Recommend and lead projects that improves back-end data sources

Requirements For Manager, Business Intelligence Engineering, Amazon Customer Service

Python
  • 7+ years of business intelligence and analytics experience
  • 5+ years of delivering results managing a business intelligence or analytics team
  • Experience with SQL
  • Experience with ETL
  • Experience with data visualization using Tableau, Quicksight, or similar tools
  • Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software

Benefits For Manager, Business Intelligence Engineering, Amazon Customer Service

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
401k
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Maternity and Parental Leave
  • Paid Time Off (PTO)
  • 401(k) Plan

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