Amazon's Global Customer Service Concessions Team is seeking a Manager of Business Intelligence Engineering to lead data-driven initiatives that enhance customer experience. This role sits at the intersection of customer service, operations, and data analytics, focusing on identifying and eliminating defects that lead to returns and customer dissatisfaction across global marketplaces.
As a BIE Manager, you'll lead a team of experienced Business Intelligence Engineers, building scalable solutions for metrics, reporting, and analytics. You'll work closely with business, finance, and product teams from customer service, operations, Returns, Recommerce, and Sustainability organizations. Your role will be crucial in developing next-generation reporting solutions that enable business users to make data-driven decisions.
The position offers an opportunity to innovate across the entire BI landscape, from data ingestion to automated self-serve reporting. You'll be responsible for educating teams on data self-service, exploring new reporting options, and participating in business reviews and initiatives. The role requires strong collaborative skills and the ability to work with diverse teams while maintaining a positive and inclusive culture.
Amazon offers comprehensive benefits including medical, dental, vision coverage, parental leave, and a 401(k) plan. The team prides itself on maintaining a healthy work-life balance while delivering substantial impact on customer experience. As part of an established team with strong leadership support, you'll have ample opportunities for career growth and development.
This role is perfect for someone who combines technical expertise with leadership skills, has a passion for data-driven decision making, and wants to make a significant impact on Amazon's global customer service operations.