Manager III, Business Intel, Amazon Last Mile and Analytics

Global e-commerce and technology company focused on customer obsession and innovation in delivery logistics.
Data
Staff Software Engineer
In-Person
5,000+ Employees
7+ years of experience
Logistics · Enterprise SaaS

Description For Manager III, Business Intel, Amazon Last Mile and Analytics

Amazon is seeking an experienced leader to drive innovation in their last mile delivery operations through data-driven decision making and quality improvement initiatives. This role sits at the intersection of technology, operations, and customer experience, focusing on global address management programs that impact millions of daily deliveries.

As a Business Intelligence Engineer in the last mile quality team, you'll be responsible for making critical decisions that affect package delivery success rates. You'll work with massive datasets to optimize delivery processes, improve address accuracy, and enhance customer experience through data-driven insights. The role requires both technical expertise in business intelligence and strong leadership skills to influence across multiple organizational levels.

The ideal candidate will combine deep analytical capabilities with strategic thinking to solve complex logistics challenges. You'll work with cutting-edge technology and data systems to make impactful decisions about delivery operations, from address verification to route optimization. This position offers the opportunity to directly influence Amazon's world-class delivery network while working with senior leadership across the organization.

Key aspects of the role include managing business intelligence teams, developing data-driven strategies, implementing quality improvement initiatives, and partnering with stakeholders across Amazon's global operations. You'll need to balance technical expertise with business acumen, using both quantitative and qualitative data to drive decisions that improve customer experience and operational efficiency.

This is an excellent opportunity for someone who is passionate about using data to solve real-world problems at scale, has strong leadership capabilities, and wants to make a significant impact on one of the world's largest logistics operations. The role offers exposure to senior leadership and the chance to influence strategic decisions that affect millions of customers daily.

Last updated 4 minutes ago

Responsibilities For Manager III, Business Intel, Amazon Last Mile and Analytics

  • Own the vision for quality improvement through global address management programs
  • Shape strategy and direction of customer-facing products
  • Partner with product and technology teams to define and build innovative experiences
  • Set tempo for defect reduction through continuous improvement
  • Drive accountability across multiple business units
  • Manage customer expectations and resolve conflicts
  • Develop process to maintain and disseminate project information
  • Partner with key stakeholders to develop vision and strategy
  • Support scalable growth by developing Operations leadership team
  • Serve as a role model for Amazon Leadership Principles

Requirements For Manager III, Business Intel, Amazon Last Mile and Analytics

Python
  • 7+ years of business intelligence and analytics experience
  • 5+ years of delivering results managing a business intelligence or analytics team
  • Experience with SQL
  • Experience with ETL
  • Experience with data visualization using Tableau, Quicksight, or similar tools
  • Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software

Benefits For Manager III, Business Intel, Amazon Last Mile and Analytics

  • Workplace accommodations available for persons with disabilities

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