Manager III Software Dev, Amazon Customer Service - Concessions Team

Amazon Stores Customer Service (ASCS) team is seeking a talented Software Development Manager to lead their Concessions team. This role focuses on developing and scaling products that handle customer concessions - remediation issued to customers in response to service defects. The position offers an opportunity to lead a team building large-scale distributed systems that process concessions globally.

The role combines technical leadership with people management, requiring expertise in both software architecture and team development. You'll be responsible for leading full-stack development efforts, collaborating with cross-functional teams, and driving innovation in customer service solutions.

As a Manager III, you'll oversee the development of customer-facing experiences, automation products, policy systems, and concession issuance workflows at a global scale. The position requires strong technical depth, with opportunities to work with product owners, software engineers, machine learning experts, and data scientists worldwide.

Key aspects of the role include:

• Leading and mentoring engineering teams
• Architecting scalable distributed systems
• Driving technical innovation and quality improvements
• Managing stakeholder relationships
• Setting and executing strategic technical roadmaps

The ideal candidate will bring both technical expertise and leadership skills, with a focus on delivering exceptional customer experiences through technology. This role offers the opportunity to impact Amazon's global customer service operations while working with cutting-edge technologies and talented teams.