Manager Support Engineer, Region Flex, Amazon Music

Amazon Music is seeking a Support Engineering Manager to lead their Region Flexibility team, focusing on transforming how Music serves customer traffic by enabling seamless expansion into new AWS regions. This role combines technical leadership with people management, overseeing a team that develops core components for multi-region service deployment. The position requires expertise in distributed systems, infrastructure management, and team leadership.

The role involves managing a talented team of support engineers who resolve technical problems while maintaining high service quality. You'll be responsible for implementing support engineering best practices, driving innovation, and ensuring excellent customer experience. The position requires strong technical background combined with leadership skills to mentor and grow talent.

The Region Flexibility team is at the forefront of Amazon's next phase of growth, building solutions that will define how Music operates in new regions for the next decade. This initiative involves scaling beyond primary regions such as DUB, IAD, and PDX to accommodate growth, regulatory changes, and minimize risks from region-specific outages.

Key responsibilities include managing escalations, driving operational excellence, ensuring compliance with policies, and building automated frameworks. You'll work closely with various teams to align solutions with existing architectural needs while driving towards a more flexible and resilient future for SDO services.

This is an excellent opportunity for someone who combines technical expertise with leadership abilities and wants to impact how Amazon Music scales globally. The role offers the unique experience of leveraging Fortune-500 resources within a start-up atmosphere, where your ideas can reach millions of users worldwide.