NAST Process Engineer, Project Support, North America Surface Transportation Amazon Customer Excellence System

Global technology and e-commerce company focused on customer excellence and innovation in transportation and logistics.
Atlanta, GA, USANashville, TN, USATempe, AZ, USA
$120,000 - $180,000
Backend
Staff Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Logistics

Description For NAST Process Engineer, Project Support, North America Surface Transportation Amazon Customer Excellence System

Amazon is seeking Process Engineers (PE) to join their North America Surface Transportation (NAST) Amazon Customer Excellence System (ACES) team. This role is part of a regionally dispersed group of operational leaders driving process stabilization, standardization, and continuous improvement for the NAST Network. The position is crucial for establishing best-in-class network performance, accelerating technology implementation, and strengthening technical expertise across operations.

The Process Engineer will be responsible for identifying opportunities across all process paths, prioritizing improvements, and partnering with stakeholders to execute solutions. The role requires strong analytical skills, data interpretation abilities, and leadership through influence to deliver meaningful results in productivity and efficiency gains.

The position offers the opportunity to work with cutting-edge logistics operations, implementing process improvements that directly impact Amazon's transportation network. You'll collaborate with cross-functional teams, develop standard operating procedures, and drive operational excellence across multiple facilities. The role requires regional travel up to 50% of the time, offering exposure to various operational environments and challenges.

This is an ideal opportunity for experienced process engineers who are passionate about operational excellence, data-driven decision making, and implementing large-scale improvements in a dynamic, fast-paced environment. The role combines technical expertise with leadership skills, offering significant impact on Amazon's logistics network performance.

Last updated 4 days ago

Responsibilities For NAST Process Engineer, Project Support, North America Surface Transportation Amazon Customer Excellence System

  • Identify process improvement opportunities within assigned process path
  • Develop and implement detailed standard operating procedures
  • Partner with operational leaders within TOM/FC to execute process improvements
  • Deliver coaching and process path information to operational leaders
  • Execute, measure and support communication of project impacts
  • Work with cross-functional teams including Benchmarking, Learning, TAI, Quality and TOM Operations

Requirements For NAST Process Engineer, Project Support, North America Surface Transportation Amazon Customer Excellence System

  • 5+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer experience
  • Experience with Six Sigma, lean manufacturing
  • Advanced knowledge of Microsoft Office products (Excel, PowerPoint, Word, Visio, and MS Project)
  • Ability to travel up to 50% of the time Regionally

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