Networking Cloud Support Engineer, Support Engineering

Amazon Web Services (AWS) is seeking a Networking Cloud Support Engineer to join their global support team. This role sits at the intersection of customer service and technical expertise, focusing on networking technologies including Route 53, Elastic Load Balancing, and VPC. As a Cloud Support Engineer, you'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment while working with cutting-edge cloud technologies.

The position requires strong networking expertise and troubleshooting skills, handling everything from basic guidance to complex performance issues for customers with large-scale deployments. You'll work in a follow-the-sun model with premium support sites globally, ensuring continuous customer support without the burden of mandatory overtime.

AWS offers a robust career development path with comprehensive training programs and opportunities to mentor new hires, develop training materials, and participate in process improvement initiatives. The role combines technical problem-solving with customer interaction, making it ideal for those who enjoy both technical challenges and helping others succeed.

The company culture emphasizes diversity, inclusion, and work-life harmony, with flexible work arrangements and various employee-led affinity groups. AWS's position as the market leader in cloud computing means you'll be working with the latest technologies while helping shape the future of cloud services.

This is an excellent opportunity for networking professionals who want to grow their careers in cloud computing while making a significant impact on AWS's global customer base. The role offers the perfect balance of technical depth, customer interaction, and professional growth opportunities in a supportive, innovative environment.