Networking Cloud Support Engineer, Support Engineering

AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing with continuous innovation.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Networking Cloud Support Engineer, Support Engineering

Amazon Web Services (AWS) is seeking a Networking Cloud Support Engineer to join their global support team. This role sits at the intersection of customer service and technical expertise, focusing on networking technologies including Route 53, Elastic Load Balancing, and VPC. As a Cloud Support Engineer, you'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment while working with cutting-edge cloud technologies.

The position requires strong networking expertise and troubleshooting skills, handling everything from basic guidance to complex performance issues for customers with large-scale deployments. You'll work in a follow-the-sun model with premium support sites globally, ensuring continuous customer support without the burden of mandatory overtime.

AWS offers a robust career development path with comprehensive training programs and opportunities to mentor new hires, develop training materials, and participate in process improvement initiatives. The role combines technical problem-solving with customer interaction, making it ideal for those who enjoy both technical challenges and helping others succeed.

The company culture emphasizes diversity, inclusion, and work-life harmony, with flexible work arrangements and various employee-led affinity groups. AWS's position as the market leader in cloud computing means you'll be working with the latest technologies while helping shape the future of cloud services.

This is an excellent opportunity for networking professionals who want to grow their careers in cloud computing while making a significant impact on AWS's global customer base. The role offers the perfect balance of technical depth, customer interaction, and professional growth opportunities in a supportive, innovative environment.

Last updated 2 months ago

Responsibilities For Networking Cloud Support Engineer, Support Engineering

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide solutions to customers
  • Interact with leading engineers worldwide
  • Partner with AWS teams to reproduce and resolve customer issues
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and technical articles
  • Work on complex customer problems across multiple AWS services
  • Coach/mentor new hires
  • Develop and present training

Requirements For Networking Cloud Support Engineer, Support Engineering

Linux
  • 2+ years of relevant experience
  • Advanced knowledge in troubleshooting networking issues using tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark)
  • Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, IDS/IPS)
  • Experience managing domain transfers, records and DNS security
  • Operating Systems knowledge (Windows or Linux)
  • Networking and troubleshooting expertise (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)
  • Experience monitoring IT services

Benefits For Networking Cloud Support Engineer, Support Engineering

Medical Insurance
Parental Leave
  • Career advancement opportunities
  • Comprehensive training programs
  • Flexible work hours
  • Work-life harmony
  • Diverse and inclusive workplace
  • Mentorship opportunities
  • No mandatory overtime or after-hours on-call

Interested in this job?

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