Operations Engineer I - Linux, AWS Managed Services

As an Operations Engineer I (OEI) of the AMS team, you will be part of the technical support line. You will receive contacts from corporate clients via email, chats, and calls regarding infrastructure-related requests such as change requests, monitoring, patch management, and security and backup services. You will also provide full-lifecycle services to provision, run, and support infrastructure. These requests will be minor-intermediate impact, with higher-level/severity requests being elevated to the next level of support. This role also participates in process improvement projects/initiatives for the business.

Key responsibilities include:

• Influencing team learning and development by participating in trainings, creating tutorials, how-to videos, and technical articles for the AWS customer community.
• Working directly with technical teams from AWS enterprise, customers, and partners to provide unique solutions for application deployment.
• Collaborating and helping build utilities and tools for internal use to enable safe operation at high speed and wide scale.
• Maintaining and driving continuous communication with customers during critical events.
• Working on critical, highly complex customer requirements spanning multiple AWS services, such as troubleshooting, supporting fleets of server instances, building and maintaining CloudFormation templates and scripts, and solving challenging operational issues in complex enterprise environments.

AWS values diverse experiences and encourages candidates to apply even if they don't meet all preferred qualifications. The company offers work-life harmony, an inclusive team culture, mentorship, and career growth opportunities. Join AWS to be part of a team that's continuously innovating and striving to become Earth's Best Employer.