Operations Engineer I - Windows, AWS Managed Services

As an Operations Engineer I (OEI) of the AMS team, you will be part of the technical support line. You will receive contacts from corporate clients via email, chats, and calls regarding infrastructure-related requests such as change requests, monitoring, patch management, and security and backup services. You will also provide full-lifecycle services to provision, run, and support infrastructure. These requests will be minor-intermediate impact, with higher-level/severity requests being elevated to the next level of support.

Key responsibilities include:

• Influencing team learning and development by participating in trainings, creating tutorials, how-to videos, and technical articles for the AWS customer community.
• Working directly with technical teams from AWS enterprise, customers, and partners to provide unique solutions for application deployment.
• Collaborating and helping build utilities and tools for internal use to enable safe operation at high speed and wide scale.
• Maintaining and driving continuous communication with customers during critical events.
• Working on complex customer requirements spanning multiple AWS services, such as troubleshooting, supporting fleets of server instances, building and maintaining CloudFormation templates and scripts, and solving challenging operational issues in complex enterprise environments.

AWS values diverse experiences and work-life harmony. The company fosters an inclusive team culture through employee-led affinity groups and ongoing events and learning experiences. AWS also provides mentorship and career growth opportunities to help employees develop into well-rounded professionals.