Operations Engineer II, AWS Managed Services (AMS)

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
$95,000 - $160,000
Cloud
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Operations Engineer II, AWS Managed Services (AMS)

Amazon Web Services (AWS) Managed Services team is seeking an Operations Engineer II to join their dynamic cloud infrastructure management team. This role sits at the intersection of cloud technology and customer service, working with AWS's comprehensive suite of services to help customers manage and optimize their cloud infrastructure. The position involves collaborating with Operation, Database, and Network Engineers to tackle complex technical challenges and drive innovative solutions.

As part of AWS Managed Services, you'll be instrumental in automating common activities such as change requests, monitoring, patch management, security, and backup services. The role requires strong technical expertise in virtualization, database administration, and security, combined with excellent problem-solving abilities. You'll work in an agile environment alongside industry experts, contributing to the development of internal tools and processes while serving as a technical escalation point.

The ideal candidate will bring 3+ years of experience in cloud computing and database administration, with a strong foundation in security and compliance. This position offers an exciting opportunity to work with cutting-edge cloud technologies while making a significant impact on customer success. AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning opportunities.

Benefits include flexible work arrangements, comprehensive career development resources, and a strong emphasis on work-life harmony. The role requires US citizenship and the ability to obtain a Secret security clearance, offering a unique opportunity to work with sensitive and mission-critical applications in the cloud computing space.

Last updated 4 days ago

Responsibilities For Operations Engineer II, AWS Managed Services (AMS)

  • Operate the Managed Service platform and collaborate with internal service teams
  • Troubleshoot complex issues and drive root cause analysis
  • Build utilities and tools for internal use
  • Identify and drive improvements to technical processes
  • Act as an escalation point and mentor to less experienced engineers
  • Provide voice of the customer to internal AWS teams
  • Drive customer communication during critical events
  • Work on a scheduled day shift

Requirements For Operations Engineer II, AWS Managed Services (AMS)

Linux
  • 3+ years of virtualization, orchestration and cloud computing experience
  • 3+ years of database administration experience
  • 3+ years of information security and compliance experience
  • Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
  • Must be a US Citizen
  • Ability to obtain a Secret security clearance

Benefits For Operations Engineer II, AWS Managed Services (AMS)

Medical Insurance
Vision Insurance
Dental Insurance
401k
Parental Leave
  • Flexible work hours
  • Career development opportunities
  • Mentorship programs
  • Inclusive work environment
  • Work-life harmony

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