Operations Manager (Ops), Support Engineering

Amazon Web Services (AWS) is seeking a highly motivated Technical Operations Manager who is passionate about people, operations, and technology. This role is for someone who wants to work with and learn one of the fastest-growing cloud platforms in the world and deliver extraordinary customer experiences.

As an Operations Manager in AWS Support Engineering, you will be responsible for:

• Managing, leading, developing, coaching, and engaging highly skilled technical support engineers
• Driving and further developing engineers in AWS
• Hiring, developing, and inspiring a team of Leads, Cloud Engineers, and Cloud Associates
• Working closely with peers to workforce plan, drive initiatives, and outcomes at the site, regional, and global level
• Leveraging day-to-day experiences to provide the voice of the customer to internal AWS teams

The ideal candidate will:

• Be an excellent people manager with a proven track record in recruiting and retaining top talent
• Have a strong understanding of Cloud Technology, including experience with software development, support, and/or infrastructure teams
• Possess strong project & product management experience
• Be detail-oriented and data-driven, excelling at using metrics, monitoring, and alarming to improve operational processes
• Have a passion for innovation and making work fun

AWS values diverse experiences and encourages candidates from all backgrounds to apply. The company offers inclusive team culture, mentorship, career growth opportunities, and a good work-life balance.

Key Qualifications:

• Technical background with the ability to inspire and grow a team of engineers at all levels
• Strong business, operations, and technical vision
• Experience managing IT environments on behalf of customers
• Innovative thinking balanced with a strong customer and quality focus
• Flexible work schedules (weekends and/or evenings when required)

Preferred Qualifications:

• Years of experience managing teams in relevant technical operations environments
• Strong verbal & written communication skills
• Demonstrated technical leadership experience

AWS is committed to diversity and inclusion and is an equal opportunity employer.