AWS is seeking a Support Engineering Operations Manager to lead and manage their operations engineers team. This role is crucial in driving operational excellence and customer success within AWS Support, part of AWS Sales, Marketing, and Global Services (SMGS). The position involves working closely with senior stakeholders to enhance operational practices and ensure exceptional service delivery to customers.
The role requires strong leadership skills to manage and develop engineering teams, along with technical expertise in cloud technologies and operational processes. You'll be responsible for defining strategic goals, driving performance development, and maintaining operational excellence across global operations. The position offers an opportunity to work with AWS's comprehensive suite of services and interact with leading companies building mission-critical applications.
AWS values diverse experiences and maintains an inclusive culture that supports work-life harmony. The company offers extensive career development opportunities, including mentorship programs and employee-led affinity groups. As part of AWS's mission to become Earth's Best Employer, you'll find numerous resources for professional growth and development.
The ideal candidate will bring 7+ years of engineering team management experience, strong technical knowledge of cloud services and protocols, and excellent communication skills. This role offers the chance to impact AWS's global support operations while working with cutting-edge cloud technologies and leading customer-focused initiatives.