Operations Manager, Support Engineering

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Staff Software Engineer
In-Person
7+ years of experience
Enterprise SaaS · Cloud

Description For Operations Manager, Support Engineering

AWS is seeking a Support Engineering Operations Manager to lead and manage their operations engineers team. This role is crucial in driving operational excellence and customer success within AWS Support, part of AWS Sales, Marketing, and Global Services (SMGS). The position involves working closely with senior stakeholders to enhance operational practices and ensure exceptional service delivery to customers.

The role requires strong leadership skills to manage and develop engineering teams, along with technical expertise in cloud technologies and operational processes. You'll be responsible for defining strategic goals, driving performance development, and maintaining operational excellence across global operations. The position offers an opportunity to work with AWS's comprehensive suite of services and interact with leading companies building mission-critical applications.

AWS values diverse experiences and maintains an inclusive culture that supports work-life harmony. The company offers extensive career development opportunities, including mentorship programs and employee-led affinity groups. As part of AWS's mission to become Earth's Best Employer, you'll find numerous resources for professional growth and development.

The ideal candidate will bring 7+ years of engineering team management experience, strong technical knowledge of cloud services and protocols, and excellent communication skills. This role offers the chance to impact AWS's global support operations while working with cutting-edge cloud technologies and leading customer-focused initiatives.

Last updated 19 hours ago

Responsibilities For Operations Manager, Support Engineering

  • Provide leadership & management to operations engineers
  • Work with senior stakeholders to improve operational practices
  • Define and Execute Business Priorities
  • Team and Performance development
  • Drive operational excellence across the site and globe
  • Recruiting and Hiring
  • Be the voice of the customer
  • Ensure customer SLA's are met
  • Raise awareness of customer impacting issues

Requirements For Operations Manager, Support Engineering

Linux
Java
Python
Ruby
  • Bachelor's degree in Engineering, Computer Science, IT Degree or equivalent experience
  • 7+ years of experience managing engineering teams
  • Technical background and working knowledge of protocols (HTTP, DNS and TCP/IP) and cloud service offerings
  • Process improvement, project/program management experience
  • Able to communicate effectively in English
  • Experience with Web services, systems administration (Linux and/or Windows)

Benefits For Operations Manager, Support Engineering

  • Work-life harmony
  • Flexible working culture
  • Mentorship and career growth opportunities
  • Inclusive team culture
  • Employee-led affinity groups
  • Ongoing learning experiences

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