Ops Engineering Vendor Manager, Mechatronics & Sustainable Packaging (MSP) Customer Experience (CX)

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) organization at Amazon is seeking an experienced Ops Engineering Vendor Manager to transform standalone work-cells into integrated solutions. This role focuses on vendor management, working with third-party vendors and internal stakeholders to ensure optimal performance and customer satisfaction. The position requires strong technical understanding of Manufacturing & Assembly of Automation systems, combined with excellent relationship management skills.

The role sits within the MSP CX POR & Stakeholder Experience (PSX) team, managing relationships with third-party assemblers and contract manufacturers. You'll be responsible for scouting new vendors, maintaining existing relationships, and ensuring vendors meet Amazon's high performance standards. This position offers the opportunity to impact Amazon's automation technology future while working with cutting-edge Mechatronics & Sustainable Packaging solutions.

Key aspects include developing vendor qualification protocols, managing KPIs, handling capital budgets, and driving continuous improvement. You'll collaborate with multiple stakeholders including Legal, Operations, Maintenance, and Finance teams. The role requires significant travel (up to 75%) to maintain strong vendor relationships and gather firsthand insights.

This is an ideal opportunity for someone with strong technical background combined with business acumen, who can bridge the gap between technical requirements and vendor capabilities. The role offers the chance to work on transformative automation projects while ensuring they meet Amazon's customer-centric standards.