Product Launch - Customer Solution Manager - Tech

Amazon Robotics (AR) is at the forefront of transforming customer experiences through innovative robotics and software solutions. As the Product Launch Customer Solution Manager - Tech, you'll play a crucial role in bridging AR Engineering & Product Development with Amazon Operations during the deployment of new automation solutions.

The position demands a unique blend of technical expertise and leadership skills, as you'll be responsible for planning and executing end-to-end launch strategies for new technologies in Amazon's Fulfillment and Transportation Centers. You'll become a technical expert, leading engineering issue triages and performance deep dives while managing a team of on-site field engineers.

Your role will be highly cross-functional, requiring collaboration with operations, engineering, product, deployment, and solution stakeholders. You'll need to translate operational pain-points into actionable product improvements, develop training programs, and maintain strong customer relationships with Amazon Operations teams.

The ideal candidate thrives in ambiguous, entrepreneurial environments and possesses strong critical thinking and self-motivation skills. You'll need to balance attention to detail with big-picture thinking, making complex technical concepts accessible to non-technical audiences. The role requires a business outcome mindset, data-driven decision-making abilities, and excellent communication skills.

Key aspects of the role include:

• Developing comprehensive product launch strategies and managing cross-functional implementation
• Leading launch readiness meetings and coordinating stakeholder collaboration
• Managing on-site teams during product launches and testing phases
• Building and maintaining partnerships with operations leadership
• Gathering and implementing customer feedback to influence product development
• Providing leadership and guidance on AR best practices

The position offers competitive compensation ranging from $118,200 to $204,300 based on geographic location, plus additional benefits including equity, sign-on payments, and comprehensive medical coverage. With up to 35% travel required, you'll have the opportunity to directly impact AR's implementation across various facilities while working with cutting-edge robotics technology.

This role represents an excellent opportunity for someone passionate about robotics, customer success, and technical program management to make a significant impact at one of the world's most innovative companies.