Product Launch - Customer Solution Manager - Tech

Amazon Robotics (AR) is seeking a Product Launch Customer Solution Manager - Tech to bridge the gap between AR Engineering & Product Development and Amazon Operations. This role is crucial for implementing new automation solutions in Amazon's Fulfillment and Transportation Centers. The ideal candidate will lead end-to-end product launches, coordinate cross-functional teams, and drive customer adoption of new technologies.

As the lead Product Launch CSM-T, you'll be responsible for planning and executing field testing of new technologies, becoming a technical expert who can lead engineering issue triages and performance analysis. You'll work with various stakeholders including operations, engineering, product, and deployment teams to ensure successful implementation of robotics solutions.

The role requires strong technical knowledge combined with excellent communication skills, as you'll be translating complex technical concepts for non-technical audiences. You'll be responsible for developing training programs, auditing operational processes, and maintaining strong customer relationships. This position offers the opportunity to directly impact Amazon's operational efficiency through innovative robotics solutions.

Working at Amazon Robotics means joining a team that values invention, customer obsession, and problem-solving through teamwork. The company offers competitive compensation including base pay, equity, and comprehensive benefits. With locations across major US cities and a hybrid work environment, this role provides flexibility while requiring up to 35% travel to Amazon facilities.

If you're passionate about robotics, have strong project management skills, and want to be at the forefront of automation technology, this role offers an exciting opportunity to shape the future of Amazon's operational capabilities.