Product Support Engineer - AR Hardware and Controls, Amazon Robotics Technical Support (ARTS)

Amazon Robotics is at the forefront of automation technology, designing and implementing cutting-edge solutions for Amazon's fulfillment centers. We're seeking a Product Support Engineer to join our Technical Support team, focusing on hardware and controls systems. This role combines hands-on technical problem-solving with strategic system improvements.

The position requires a blend of electrical engineering expertise and software knowledge, supporting complex robotics systems that are crucial to Amazon's operations. You'll work Tuesday through Saturday, 9am-5pm EST, with occasional travel (up to 15%) to customer sites. This role offers the opportunity to work with advanced automation systems, including PLCs, industrial controls, and various robotics platforms.

As a Product Support Engineer, you'll be responsible for resolving critical technical issues, developing support processes, and driving product improvements. You'll collaborate with multiple engineering teams, mentor colleagues, and participate in on-call rotations to ensure 24/7 system reliability. The role requires strong problem-solving abilities, excellent communication skills, and the capacity to work independently while managing multiple priorities.

This position is ideal for someone passionate about robotics and automation who wants to impact one of the world's largest logistics operations. You'll have the opportunity to work with cutting-edge technology while developing expertise in industrial automation, control systems, and robotics maintenance. The role offers growth potential through continuous learning and the chance to influence future system designs through direct feedback from operational experiences.